HESCO is the Hyderabad electric supply company that distributes power to the specific area of Sindh. HESCO is an independent body and manages different operations. It introduced the Online Management information system (MIS HESCO), which provides ease of operation. This system helps in the favor of consumers and other stakeholders. Through the implementation of this system, the operations and different processes work efficiently and effectively.
How does the MIS HESCO System operate?
HESCO MIS is a user-friendly system and it can manage different jobs. You can address different issues from this system like billing and complaints, connection requests, managing your profile, and other jobs. This system’s primary objective is for consumers to check their HESCO online bills and download a copy of their duplicate HESCO bills. This system will also help in the favor of HESCO’s employees, they can manage the operations in an aligned manner. This system is simple and secure and authenticates the user data.
Accessing HESCO MIS
To get access to HESCO MIS, consumers have to visit the official website and locate the login section. There are a few steps that will help you to use this system:
- Visit the official website of HESCO.
- Find the MIS HESCO on the main page.
- Enter credentials to log in on the portal and if you haven’t an account then sign up & log in to the system.
- After successful login, you can use your account dashboard.
- Through this dashboard, you can manage billing-related queries, complaints, and other relevant queries.
- You can also manage your energy consumption by this system.
Key Responsibilities of HESCO MIS
Let’s discuss some key responsibilities of HESCO MIS that will enhance the operational procedures and these responsibilities convert into customer satisfaction:
Resolving Customer Complaints
The 1st responsibility of this system is to resolve the online complaints of the consumer. This system will help solve the complaint quickly and efficiently. Consumers can complain online through his portal, which can help to save time and it’s a hassle-free process.
Regulating New Connection Requests
In terms of new connections, MIS HESCO is providing ease to consumers. They can apply through this online system and they don’t need to visit the office physically and submit the physical papers. Consumers can monitor their application status and able to know the remaining time of their new connections. Both domestic and commercial consumers can take benefit from this online Management information system of HESCO.
Managing Data of Court Cases
In the online system, every record is safe and can be used at any time. In case of legal proceedings, consumers as well as employees can get data accurately from this system. They don’t need to find the physical record in the bulk of files.
Controlling Defaulter Recovery
The organizations like HESCO & others, problems regarding to recovery of payments are the major issue. In this system, by default reminders are sent to every defaulter regarding the payment because this system monitors the unpaid amount from the consumer.
Maintaining Records of Credits and Debits
This system also maintains the record of credit and debit. In this era, when green meters / net metering are going to be installed, there is a need for a system that can make an accurate record of debit and credit amounts. It will help in financial accountability and auditing processes.
Conclusion
In the digital world, organizations want to enhance their operations digitally. The MIS system of HESCO is based on the same concept, HESCO provides the system to stakeholders for smooth and accountable operations. Through this system, consumers can get billing information, make a complaint, apply for new connections, and perform other jobs. The employees of the HESCO can track the record of consumers like the unpaid amount, a new connection, and usage history. These types of systems shall enhance the efficiency of organizations and provide ease to the consumers.
FAQs – Frequently Asked Questions
How can I report the issue through the MIS?
You just have to log in on MIS and submit the complaints. You must share detailed information regarding your problems. The support member will assign a representative to your complaint. The representative quickly tracks your complaint and in case of further information, he can contact you as well.
Can I pay my bills through the MIS?
You can get the all billing information from the MIS portal. After the login, you can download your duplicate bill of HESCO, track the reference number, and move towards any payment option to pay your bill. You just have to enter the reference number or consumer ID to get the HESCO Online Bill.
How can I track my electricity consumption using the MIS HESCO’s Portal?
Yes, this advanced system provides you the feature to access your power usage. You can track your usage by the graphical representation or can check the usage history as well.
Is the MIS available 24/7?
Yes, this system is available 24/7. You just have to login into this system and enter your query.